SHIPPING & RETURNS

CONTACT US


ANARCHY DESIGN CO.  
2567 Beaudesert-Nerang rd
Benobble, QLD 4275


Customer Care: someone@anarchydesign.com.au
Operating hours: Monday – Friday, 8am – 6pm AEST

SHIPPING


Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST and can take up to two business days to process before being shipped.

Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.

INTERNATIONAL ORDERS


Please note that International orders (including New Zealand) may be subject to customs inspections and import taxes unique to your country.

This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Anarchy Design Co will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy.

RETURNS


You can return any FULL PRICED item/s within 30 days of the purchase date.

You can ship the item/s for return back to us:

ANARCHY DESIGN CO.  
2567 Beaudesert-Nerang rd
Benobble QLD 4275

Make sure you include a copy of your order confirmation email along with information on what you wish our team to do with your return!

All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc. In the case that your items are returned without the original packaging, we will not be able to process your return.

Please keep a copy of your receipt of proof of shipment for any returns back to Anarchy Design Co. We recommend using tracked postage to ensure your item arrives safe and sound.

All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items. 

EXCHANGES


Only FULL PRICED items can be exchanged.

If you are wishing to exchange your item for another, please print out your order confirmation and write next to the item the size or product you would like in exchange. Item must be of same value or less.

In the event that the requested item is not available, our Customer Care team will have the amount of the item refunded back to your account.

Please ensure all items are packaged securely and will arrive back to us in their original condition.

The customer will be required to pay any postage costs back to us, however we will ship back your exchange item free of charge.

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact our Customer Care team via someone@anarchydesign.com.au. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

SALE OR PROMOTIONAL STOCK


All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items.

In the case that faulty or incorrect sale/promotional items are received, please contact Customer Care via someone@anarchydesign.com.au.